bug: Plex casting scrobble issue

[snaplekap]

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Describe the Bug

When I scrobble from plex/plex amp (using the standard plex webhook, not tautulli) it doesn't scrobble the song to maloja if I am casting the song, only scrobbles if played natively. It still detects the song being played, but seems that it's an issue where it doesn't capture the listened portion, log provided below as an example:

Platform

Docker

Versions

newest version of multi-scrobbler and maloja

Logs

[2024-11-17 02:31:08.415 -0800] DEBUG  : [App] [Sources] [Plex - unnamed] Last activity was at 2024-11-17T02:31:08-08:00 | Next check interval: 5.00s
[2024-11-17 02:31:08.414 -0800] DEBUG  : [App] [Sources] [Plex - unnamed] No new tracks discovered
[2024-11-17 02:31:08.388 -0800] DEBUG  : [App] [Sources] [Plex - unnamed] Refreshing recently played
[2024-11-17 02:31:03.384 -0800] DEBUG  : [App] [Sources] [Plex - unnamed] Last activity was at 2024-11-17T02:31:03-08:00 | Next check interval: 5.00s
[2024-11-17 02:31:03.383 -0800] DEBUG  : [App] [Sources] [Plex - unnamed] No new tracks discovered
[2024-11-17 02:31:03.360 -0800] DEBUG  : [App] [Sources] [Plex - unnamed] Refreshing recently played
[2024-11-17 02:30:58.357 -0800] DEBUG  : [App] [Sources] [Plex - unnamed] Last activity was at 2024-11-17T02:30:58-08:00 | Next check interval: 5.00s
[2024-11-17 02:30:58.356 -0800] DEBUG  : [App] [Sources] [Plex - unnamed] No new tracks discovered
[2024-11-17 02:30:58.338 -0800] VERBOSE: [App] [Sources] [Plex - unnamed] [Player c4b74183-8-Plex for Sonos-Jay] (plex://track/5d07d206403c640290568a56) Eliot Lipp - Brand New not added because did not meet thresholds with tracked time of 0.00s (wanted 240s) and tracked percent of 0.00% (wanted 50%).

Additional Context

N/A

[FoxxMD]

Thanks for the report, I will see if I can reproduce this soon. In the meantime, you could set up Google Cast as a source to capture just Plex plays like this using chromecast.json in your config directory:

[
  {
    "name": "MyCast",
    "data": {
      "devices": [
        {
           "name": "MyFriendlyCastName",

           // replace with your cast device IP
           "address": "192.168.0.100"
        }
      ],
      "whitelistApps": ["plex"]
    }
  }
]

[FoxxMD]

I was able to reproduce this only one time (using plexamp). Afterwards I was able to get scrobbles without an issue when using a casted device. The time it did not work I also did not see the music I was playing show up in the Plex Dashboard or in Tautulli, which leads me to believe it was an issue with Plex itself and how it tracks sessions on casted devices.

Do you have steps that I can use to reproduce this consistently? If you can reproduce it please verify that Plex Dashboard and/or Tautulli reports that you are listening to music -- if they do not show music playing then its likely a Plex issue (somehow) since MS uses the same method Tautulli uses to detect user activity.

If you can reproduce it the issue with MS AND your activity is also showing up in Plex Dashboard then please list the steps you take to make this occur, thanks.