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Getting this error while opening the Realsense viewer #13585

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manojTHI opened this issue Dec 9, 2024 · 1 comment
Open

Getting this error while opening the Realsense viewer #13585

manojTHI opened this issue Dec 9, 2024 · 1 comment
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@manojTHI
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manojTHI commented Dec 9, 2024

librealsense 2.55.1 RELEASE
OS Windows

Intel RealSense Viewer / Depth Quality Tool has crashed with the following error message:

RealSense error calling rs2_create_context_ex(api_version:25501, json_settings:{):
    failed to load configuration file (C:\Users\manum\AppData\Roaming\realsense-config.json): [json.exception.parse_error.101] parse error at line 1, column 1: attempting to parse an empty input; check that your input string or stream contains the expected JSON

@MartyG-RealSense
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MartyG-RealSense commented Dec 9, 2024

Hi @manojTHI Please first try using the instructions at #13457 (comment) to find the realsense-config.json file in the Windows /AppData/Roaming folder and delete the .json file.

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