Throwing an error of "rs2::invalid_value_error" when using D455

[AMLIFY]

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Required Info
Camera Model	D435i/D455
Firmware Version	(Open RealSense Viewer --> Click info)
Operating System & Version	Ubuntu 22
Kernel Version (Linux Only)	Linux 5.15.148-tegra
Platform	NVIDIA Jetson Orin NX Engineering Reference Developer Kit
SDK Version	2.55.1
Language	{C++}
Segment	{SLAM }

Issue Description

Recently I'm depolying ORB_SLAM3 on the Jetson developer kit, and I tested the codes seperately with Intel RealSense D435i and D455(with their specific intrinsics). The program ran succesfully with D435i. However, it faced some errors when using D455.:

terminate called after throwing an instance of 'rs2::invalid_value_error'
  what():  get_xu(ctrl=1) failed! Last Error: Resource temporarily unavailable

And I found that the error would appear when running the codes below:
get_sensor_option(sensor);
and:
rs2_intrinsics intrinsics_cam = cam_stream.as<rs2::video_stream_profile>().get_intrinsics();
I'm wondering why the same API can't work with D455, and I didn't find similar problem in the previous issues. Thanks in advance!

[MartyG-RealSense]

Hi @AMLIFY Do you have access to the RealSense Viewer tool, please? If you do then please try using the instructions at #10182 (comment) to reset the camera's calibration to its factory-new settings to see whether it resolves your problem.

[AMLIFY]

Hi @AMLIFY Do you have access to the RealSense Viewer tool, please? If you do then please try using the instructions at #10182 (comment) to reset the camera's calibration to its factory-new settings to see whether it resolves your problem.

Thanks for your resolution. I've got the RealSense Viewer tool, and I'll try to recalibrate it. I'll update soon.

[AMLIFY]

Hi @AMLIFY Do you have access to the RealSense Viewer tool, please? If you do then please try using the instructions at #10182 (comment) to reset the camera's calibration to its factory-new settings to see whether it resolves your problem.

Hello, I tried the resolution you mentioned, and the same error appeared

[AMLIFY]

Hi, my colleague used another D455 to run the same code, and it went well without throwing the error I mentioned. Both of our devices are brand new, so is it the problem of my specific device?

[MartyG-RealSense]

Does it make a difference if you unplug the micro-sized end of the USB cable from the base of your D455, turn the connector around the other way and re-insert it? Sometimes the camera will work better when the micro-sized connector is inserted in one particular orientation of the two insertion directions available.

Do you have access to your colleague's D455? If so, have you tried swapping their USB cables to test whether the problem is with your camera's USB cable?