Suppose you inherited a mess like this:
-
flat, unrefined knowledge base
-
Overlapping content
-
Redundant knowledge
-
1 person team
Think about these:
-
Try to understand what the goals/priorities were of previous solutions, versus what goals you’re trying to accomplish now.
-
Keep your priorities in mind when determining next steps.
-
Make sure the solution is scalable; once you have a better solution, other teams will want in.
-
If your audience is internal and cross-department, consider whether gating content with permissions will solve existing problems.
-
How much content will change?
-
Define your hierarchy
-
Keep the audience in mind
-
Organize docs by function/purpose/types
-
Depending on whether you’re inheriting internal or external-facing content, consider breaking down content by either product/category or per-department. Using both will get messy.