diff --git a/apps/dashboard/pages/api/integrations/crisp/config-update.ts b/apps/dashboard/pages/api/integrations/crisp/config-update.ts
index 0565cdcd3..2cb694b59 100644
--- a/apps/dashboard/pages/api/integrations/crisp/config-update.ts
+++ b/apps/dashboard/pages/api/integrations/crisp/config-update.ts
@@ -22,8 +22,7 @@ export const updateCrispConfig = async (
   req: AppNextApiRequest,
   res: NextApiResponse
 ) => {
-  const data = req.body as z.infer<typeof schema>;
-
+  const data = schema.parse(req.body)
   // const websites = await getConnectedWebsites();
 
   let metadata = {} as any;
diff --git a/apps/dashboard/pages/api/integrations/crisp/hooks.ts b/apps/dashboard/pages/api/integrations/crisp/hooks.ts
index 563e9b7b2..432b86629 100644
--- a/apps/dashboard/pages/api/integrations/crisp/hooks.ts
+++ b/apps/dashboard/pages/api/integrations/crisp/hooks.ts
@@ -308,13 +308,13 @@ export const hook = async (req: AppNextApiRequest, res: NextApiResponse) => {
       (one: any) => one.selected
     );
 
-    if (
-      metadata?.choice === 'request_human' &&
-      newChoice?.value !== 'enable_ai'
-    ) {
-      return 'User has requested a human operator, do not handle.';
-    }
+    // if (
+    //   metadata?.choice === 'request_human' &&
+    //   newChoice?.value !== 'enable_ai'
+    // ) {
 
+    //   return 'User has requested a human operator, do not handle.';
+    // }
     switch (body.event) {
       case 'message:send':
         if (
@@ -369,62 +369,78 @@ export const hook = async (req: AppNextApiRequest, res: NextApiResponse) => {
 
         switch (selected?.value) {
           case 'request_human':
-            await CrispClient.website.updateConversationMetas(
-              body.website_id,
-              body.data.session_id,
-              {
-                data: {
-                  choice: 'request_human',
-                },
+                const availibility = await CrispClient.website.getWebsiteAvailabilityStatus(body.data.website_id);
+                const status = availibility?.status
+              
+                if(status === "online"){
+                      const active_operators: {user_id:string,avatar:string|null, timestamp:number}[] = await CrispClient.website.listLastActiveWebsiteOperators(body.data.website_id)
+                      const highly_active_operator = active_operators.filter(op => op.timestamp == Math.min(...active_operators.map(o => o.timestamp)))[0];
+                      await CrispClient.website.updateConversationMetas(
+                              body.website_id,
+                              body.data.session_id,
+                              {
+                                data: {
+                                  choice: 'request_human',
+                                },
+                              }
+                       );
+
+                      await CrispClient.website.sendMessageInConversation(
+                        body.website_id,
+                        body.data.session_id,
+                        {
+                          type: 'picker',
+                          from: 'operator',
+                          origin: 'chat',
+                          content: {
+                            id: 'chaindesk-enable',
+                            text: 'An operator will get back to you shortly.',
+                            choices: [
+                              {
+                                value: 'enable_ai',
+                                icon: '▶️',
+                                label: 'Re-enable AI',
+                                selected: false,
+                              },
+                            ]
+                          },
+                          mentions: [highly_active_operator.user_id]
+                        }
+                      );
               }
-            );
-
-            // const data =
-            //   await CrispClient.website.listLastActiveWebsiteOperators(
-            //     body.website_id
-            //   );
-
-            // await CrispClient.website.sendMessageInConversation(
-            //   body.website_id,
-            //   body.data.session_id,
-            //   {
-            //     type: 'text',
-            //     from: 'operator',
-            //     origin: 'chat',
-
-            //     content: 'An operator will get back to you shortly.',
-            //     user: {
-            //       type: 'participant',
-            //       // nickname: agent?.name || 'Chaindesk',
-            //       avatar: 'https://chaindesk.ai/app-rounded-bg-white.png',
-            //     },
-            //     // mentions: [data?.[0]?.user_id],
-            //   }
-            // );
-
-            await CrispClient.website.sendMessageInConversation(
-              body.website_id,
-              body.data.session_id,
-              {
-                type: 'picker',
-                from: 'operator',
-                origin: 'chat',
-
-                content: {
-                  id: 'chaindesk-enable',
-                  text: 'An operator will get back to you shortly.',
-                  choices: [
-                    {
-                      value: 'enable_ai',
-                      icon: '▶️',
-                      label: 'Re-enable AI',
-                      selected: false,
-                    },
-                  ],
-                },
+              else {
+                   // website offline
+                    await CrispClient.website.updateConversationMetas(
+                      body.website_id,
+                      body.data.session_id,
+                      {
+                        data: {
+                          choice: 'enable_ai',
+                        },
+                      }
+                    );
+                    await CrispClient.website.sendMessageInConversation(
+                      body.website_id,
+                      body.data.session_id,
+                      {
+                        type: 'picker',
+                        from: 'operator',
+                        origin: 'chat',
+                        content: {
+                          id: 'chaindesk-enable',
+                          text: 'Unfortunetly, all the operators are not available at the moment.',
+                          choices: [
+                                      {
+                                        value: 'resolved',
+                                        icon: '✅',
+                                        label: 'Mark as resolved',
+                                        selected: false,
+                                      }
+                                  ],
+                        },
+                      }
+                    );
               }
-            );
-
             break;
           case 'resolved':
             await CrispClient.website.changeConversationState(