'500 Internal Server Error' when adding nVent RAYCHEM SENZ integration

[Ticker918]

The problem

When adding the integration, everything seems fine, and I receive a message confirming that the account is linked and authentication succeeded. However, the integration fails during initialization with the following error:

httpx.HTTPStatusError: Server error '500 Internal Server Error' for url 'https://api.senzthermostat.nvent.com/api/v1/Thermostat'
For more information check: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/500
2024-12-28 11:14:50.298 ERROR (MainThread) [homeassistant.components.senz] Unexpected error fetching [email protected] data
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 379, in _async_refresh
    self.data = await self._async_update_data()
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 280, in _async_update_data
    return await self.update_method()
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/senz/__init__.py", line 50, in update_thermostats
    thermostats = await senz_api.get_thermostats()
                  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiosenz/api.py", line 40, in get_thermostats
    resp = await self.auth._request("get", "Thermostat")
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiosenz/auth.py", line 64, in _request
    resp.raise_for_status()
    ~~~~~~~~~~~~~~~~~~~~~^^
  File "/usr/local/lib/python3.13/site-packages/httpx/_models.py", line 763, in raise_for_status
    raise HTTPStatusError(message, request=request, response=self)

(Email address changed for privacy reasons)

What version of Home Assistant Core has the issue?

2024.12.5

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

nVent RAYCHEM SENZ

Link to integration documentation on our website

https://www.home-assistant.io/integrations/senz/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @milanmeu, mind taking a look at this issue as it has been labeled with an integration (senz) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of senz can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign senz Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[Lupphes]

Hey hey,

same issue here. Cannot load the extension. Getting 500

[Tzu89]

Hi,
I have also same status ☹️

[SirGrepen]

Hi
I have the same issue.
But I also notice that I can't add any Wifi Senz Termostats to my account because of Server Error.
So I think this is an nvent server issue.

[lindsand]

Working again. There was also problems with the app so apparently nvent related and not HA.

[Ticker918]

As mentioned by lindsand, it is now working again.