Network share has stopped working - Impossible to add a new one - homeassistant systemd[1]: Failed to mount Supervisor cifs mount

[alexboss]

Describe the issue you are experiencing

Dear Hassio team,

The network storage has stopped working all of a sudden (could be related to the update of OS 14.2 or Core 2025.1.4 but not sure about this).

And when I try to create a new network storage, it's impossible to mount.

See below and see also "Additional information" about the certificate change notification in Filezilla.

I'm using Hetzner storage box BX11 https://www.hetzner.com/storage/storage-box/ and have a Fritz!box 6660.

Any idea anyone?

Thank you and best regards.

What type of installation are you running?

Home Assistant OS

Which operating system are you running on?

Home Assistant Operating System

Steps to reproduce the issue

1. Add a network storage
2. Provide all details such as

3. Click "Connect"

Anything in the Supervisor logs that might be useful for us?

From supervisor:

2025-01-30 09:10:55.253 INFO (MainThread) [supervisor.mounts.manager] Creating or updating mount: 20250129Hassio
2025-01-30 09:10:55.553 ERROR (MainThread) [supervisor.mounts.mount] Mounting 20250129Hassio did not succeed. Check host logs for errors from mount or systemd unit mnt-data-supervisor-mounts-20250129Hassio.mount for details.

----
From host using https://****.your-storagebox.de as server:

2025-01-30 08:32:38.857 homeassistant systemd[1]: Mounting Supervisor cifs mount: 20250129Hassio...
2025-01-30 08:32:42.105 homeassistant mount[337668]: mount error: could not resolve address for https:: Unknown error
2025-01-30 08:32:42.111 homeassistant systemd[1]: mnt-data-supervisor-mounts-20250129Hassio.mount: Mount process exited, code=exited, status=1/FAILURE
2025-01-30 08:32:42.111 homeassistant systemd[1]: mnt-data-supervisor-mounts-20250129Hassio.mount: Failed with result 'exit-code'.
2025-01-30 08:32:42.112 homeassistant systemd[1]: Failed to mount Supervisor cifs mount: 20250129Hassio.

----
From host using ****.your-storagebox.de as server:

2025-01-30 08:35:35.862 homeassistant systemd[1]: Mounting Supervisor cifs mount: 20250129Hassio...
2025-01-30 08:35:35.906 homeassistant kernel: CIFS: Attempting to mount //xxxx.your-storagebox.de/backups/hassio
2025-01-30 08:35:36.234 homeassistant kernel: CIFS: VFS:  BAD_NETWORK_NAME: \\xxxx.your-storagebox.de\backups
2025-01-30 08:35:36.274 homeassistant kernel: CIFS: VFS: cifs_mount failed w/return code = -2
2025-01-30 08:35:36.274 homeassistant mount[338346]: mount error(2): No such file or directory
2025-01-30 08:35:36.274 homeassistant mount[338346]: Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)
2025-01-30 08:35:36.275 homeassistant systemd[1]: mnt-data-supervisor-mounts-20250129Hassio.mount: Mount process exited, code=exited, status=32/n/a
2025-01-30 08:35:36.275 homeassistant systemd[1]: mnt-data-supervisor-mounts-20250129Hassio.mount: Failed with result 'exit-code'.
2025-01-30 08:35:36.276 homeassistant systemd[1]: Failed to mount Supervisor cifs mount: 20250129Hassio.

----
From host using smb://****.your-storagebox.de as server:

2025-01-30 08:34:57.040 homeassistant systemd[1]: Mounting Supervisor cifs mount: 20250129Hassio...
2025-01-30 08:35:00.357 homeassistant mount[338181]: mount error: could not resolve address for smb:: Unknown error
2025-01-30 08:35:00.362 homeassistant systemd[1]: mnt-data-supervisor-mounts-20250129Hassio.mount: Mount process exited, code=exited, status=1/FAILURE
2025-01-30 08:35:00.363 homeassistant systemd[1]: mnt-data-supervisor-mounts-20250129Hassio.mount: Failed with result 'exit-code'.
2025-01-30 08:35:00.363 homeassistant systemd[1]: Failed to mount Supervisor cifs mount: 20250129Hassio.

System Health information

System Information

version	core-2025.1.4
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.13.1
os_name	Linux
os_version	6.6.62-haos-raspi
arch	aarch64
timezone	Europe/Luxembourg
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
HACS Data	ok
GitHub API Calls Remaining	5000
Installed Version	2.0.5
Stage	running
Available Repositories	1500
Downloaded Repositories	5

AccuWeather

can_reach_server	ok
remaining_requests	25

Home Assistant Cloud

logged_in	false
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Home Assistant Supervisor

host_os	Home Assistant OS 14.2
update_channel	stable
supervisor_version	supervisor-2024.12.3
agent_version	1.6.0
docker_version	27.2.0
disk_total	116.9 GB
disk_used	34.1 GB
healthy	true
supported	true
host_connectivity	true
supervisor_connectivity	true
ntp_synchronized	true
virtualization
board	rpi4-64
supervisor_api	ok
version_api	ok
installed_addons	Studio Code Server (5.18.1), motionEye (0.21.0), Mosquitto broker (6.5.0), Samba share (12.4.0), Advanced SSH & Web Terminal (20.0.0), Piper (1.5.2), Whisper (2.4.0), MySmartmeter2mqtt (1.7.0-beta.9), File editor (5.8.0), Tailscale (0.24.0), Signal Messenger (0.91.0), SQLite Web (4.3.0), Firefox (1.4.0)

Dashboards

dashboards	4
resources	0
views	4
mode	storage

Miele

component_version	2025.1.1
reach_miele_cloud	ok

Recorder

oldest_recorder_run	18 January 2025 at 10:06
current_recorder_run	29 January 2025 at 10:40
estimated_db_size	1657.53 MiB
database_engine	sqlite
database_version	3.47.1

Supervisor diagnostics

config_entry-hassio-88dcb652f8aab6f8b7a28deacdf0daae.json

Additional information

Not sure it is important but just in case. When I connected to the storage box using Filezilla, there was a warning indicating the certificate has changed, and asked me to validate the new certificate.