Add RSCT validity check in ServiceReport tool

[seeteena]

Background details

Customers raise Sales force Ticket with IBM when they see their system showing "No RMC Connection". L1/L2 will ask for the Preliminary logs (sos/supportconfig) and sees RSCT package not installed or deamon not running. sosreport/supportconfig is having enough ctnaps logs to troubleshoot RMC connection issues and hence L1/L2 would ask Customer to install right package pointing the IBM Official site.
https://www.ibm.com/support/pages/service-and-productivity-tools
ctnaps logs have rpm.out and RM logs to check if the package is installed or not.

Proposed Solution

We can improve this process with the following proposed solution. As there is a plan to include servicereport tool in future distro's all the customers would make use of this tool. why don't we include RMC/RSCT check in servicereport tool. All the Customers would not need this package installed but including this package in servicereport tool would help diagnose and fix the issue.
.

1. Include RMC Daemon availability check or package available check in service report tool so customer who want to fix RMC connection issue can fix this themselves when they see this RMC connection issue.

servicereport -v

Daemon availability checks PASS

rtas_errd PASS
irqbalance PASS

FADump configuration check FAIL
..
HTX configuration check FAIL
..
Package availability check PASS

ppc64-diag PASS
irqbalance PASS
perf PASS
supportutils PASS
powerpc-utils PASS

servicereport -r rmc

                should autorepair if they want to fix RMC connection error.

All the rsct distro packages are available in https://www.ibm.com/support/pages/service-and-productivity-tools
say example for RHEL rsct packages are available here

http://public.dhe.ibm.com/software/server/POWER/Linux/yum/OSS/RHEL/8/ppc64le/

so servicereport should autorepair by fetching and installing the right package for the appropriate distro.

Regarding the daemon availability check Support team would always check following to see if the deamon is up or not.

lssrc -a

ctrmc rsct 32216 active
IBM.HostRM rsct_rm 32319 active
IBM.MgmtDomainRM rsct_rm 32382 active
IBM.ServiceRM rsct_rm 32413 active
IBM.DRM rsct_rm 32465 active

Proposal had been discussed with Ananth and he had agreed with the proposal.

ServiceReport now has an optional plugins concept and the RMC/RSCT validity checks can become part of an LPM plugin.

Sourabh is been added to the mail thread and been discussed with him offline.

[seeteena]

RSCT/management packages are really only needed on PowerVM, will the ServiceReport plugin be able to determine that it is in that environment?

We don't want to cause problems by the customer thinking they need them for other environments, right?

[sourabhjains]

Plugin is ready need to be verified.

Need someone from IS team to verify it.

• Sourabh Jain

[seeteena]

let me know the service report version which this issue is fixed so that i can go ahead and verify this issue. please put the link where I can download service report tool.

[seeteena]

verified successfully. attaching the logs.
verify.log

[seeteena]

Verified.

…

On 03/26/2021 11:31 AM, Sourabh jain wrote: Plugin is ready need to be verified. Need someone from IS team to verify it. Sourabh Jain — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ZjQcmQRYFpfptBannerEnd Plugin is ready need to be verified. Need someone from IS team to verify it. * Sourabh Jain — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#9 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AHVSP5HAVI4IDNCMG2WKHQ3TFQPJ5ANCNFSM4PCDZKIQ>.