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No such entity with customerId on Magnto 2.4.7-p3 #39489

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jayantakr1 opened this issue Dec 17, 2024 · 7 comments
Open
5 tasks done

No such entity with customerId on Magnto 2.4.7-p3 #39489

jayantakr1 opened this issue Dec 17, 2024 · 7 comments
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Issue: needs update Additional information is require, waiting for response Reported on 2.4.7-p3 Indicates original Magento version for the Issue report.

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@jayantakr1
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Preconditions and environment

Magento 2.4.7-p3

  1. After Magento 2 version upgrade to latest version stil I am getting "No such entity with customerId".
  2. Customer Grid indexing "Update By scedule" always showing red.
    I have run indexing multiple time but not resolved. It's a Magento 2.4.7-p3 issue.

Steps to reproduce

Magento 2.4.7-p3

  1. After Magento 2 version upgrade to latest version stil I am getting "No such entity with customerId".
  2. Customer Grid indexing "Update By scedule" always showing red.
    I have run indexing multiple time but not resolved. It's a Magento 2.4.7-p3 issue.

Expected result

No such entity with customerId". error have to resolved. Any one can help m eon this issue.

Actual result

No such entity with customerId". error on 2.4.7-p3

Additional information

No response

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
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m2-assistant bot commented Dec 17, 2024

Hi @jayantakr1. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.


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@hostep
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hostep commented Dec 17, 2024

Customer Grid indexing "Update By scedule" always showing red.
I have run indexing multiple time but not resolved. It's a Magento 2.4.7-p3 issue.

This in itself is not a bug, you need to set this particular indexer to "Update on Save", which will make it green again. This was changed over here: #34557

After Magento 2 version upgrade to latest version stil I am getting "No such entity with customerId".

This might be a bug, but it would help significantly if you can figure out how you're triggering it.

@Mohamed-Asar
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I also observed this error in the log file on version 2.4.5, but I’m not sure what is causing the issue.

@engcom-Delta engcom-Delta self-assigned this Dec 18, 2024
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m2-assistant bot commented Dec 18, 2024

Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
  • 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
  • 4. Verify that the issue is reproducible on 2.4-develop branch
    Details- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
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@engcom-Delta
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Hi @jayantakr1 ,

Thanks for your reporting and collaboration.
We have verified the issue in 2.4.7-p3 instance, but we are unable to reproduce the issue. Kindly refer the screenshots.

Steps to reproduce:
Issue 1 - Customer Grid indexing "Update By scedule" always showing red.
As mentioned by @hostep, Issue resolves when we change Customer Grid Mode to "Update on save"
Before
update by schedule
After
image

Issue 2 - After Magento 2 version upgrade to latest version stil I am getting "No such entity with customerId".
Can you please provide more testing steps as we are unable to view this error in log file.

Thanks.

@engcom-Delta engcom-Delta added Issue: needs update Additional information is require, waiting for response and removed Issue: ready for confirmation labels Dec 18, 2024
@engcom-Bravo engcom-Bravo moved this from Ready for Confirmation to Needs Update in Issue Confirmation and Triage Board Dec 18, 2024
@jayantakr1
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What testing stpes do you need ?

After Magenot 2 version upgrade customer grid indexing getting Update By Scedule red color , I think indexing not working.
I am tried to fix red to green.

@hostep
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hostep commented Dec 26, 2024

@jayantakr1: please re-read my previous comment.

Also, this issue about "no such entity with customerId" is NOT related to the customer grid indexer.

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Labels
Issue: needs update Additional information is require, waiting for response Reported on 2.4.7-p3 Indicates original Magento version for the Issue report.
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