[CoE Starter Kit - BUG] SYNC HELPER - Cloud Flows -Could not find flow Admin | Audit Logs | Sync Audit Logs (V2)

[rajamanickamg2]

Does this bug already exist in our backlog?

• I have checked and confirm this is a new bug.

Describe the issue

My CoE Flows (SYNC HELPER - Cloud Flows) throws error recently Action 'Get_Flow_Owner_Role_as_Admin' failed and Could not find flow 'f3f31dea-4999-531c-ea8e-f593c15052d5'.

I have did some analysis and the flow Admin | Audit Logs | Sync Audit Logs (V2) is missing in the active flows view in the inventry table and I can see this flow in Deleted Flows. This is CoE flow and we didn't delete this manually but this marked as deleted. I think thats the reason throws error But My question how come it is marked as Deleted.

Expected Behavior

No response

What solution are you experiencing the issue with?

Core

What solution version are you using?

4.43

What app or flow are you having the issue with?

SYNC HELPER - Cloud Flows

What method are you using to get inventory and telemetry?

Cloud flows

Steps To Reproduce

No response

Anything else?

No response

[Jenefer-Monroe]

Hello, sorry having a little trouble following.

I think you are saying that a flow is marked as deleted in the coe inventory table when it is not actually deleted from the tenant.

However you are also saying that this call in SYNC HELPER - Cloud Flows also fails with saying that it could not find the same flow.

Correct?

Is that accurate?
If so it sounds like the product itself is not finding the flow sometimes when the flows are running.
This typically happens when you have access issues.

PIM

Please confirm that the user identity installing and running the kit has the Power Platform Admin Role assigned both directly and permanently.
Microsoft Azure Users > Your User > Assigned Roles
Ensure Power Platform Administrator is Direct and Permanent

Connections

Make sure the connections for the SYNC HELPER - Cloud Flows flow are the user that sets up and runs the flow, and that the connections are all green.

[rajamanickamg2]

Is that accurate? Yes...

the workflow is running under Power Platform Admin service account.. we got to know this error from this sync flow throws error like unable to find this flow"Admin | Audit Logs | Sync Audit Logs `(V2)" This is marked as deleted in inventory table. My question is why it is marked as deleted.

[Jenefer-Monroe]

I'm trying to help deduce that. Please let me know:

PIM

Please confirm that the user identity installing and running the kit has the Power Platform Admin Role assigned both directly and permanently.
Microsoft Azure Users > Your User > Assigned Roles
Ensure Power Platform Administrator is Direct and Permanent

Connections on the SYNC HELPER - Cloud Flows flow

Make sure the connections for the SYNC HELPER - Cloud Flows flow are the user that sets up and runs the flow, and that the connections are all green.

[rajamanickamg2]

Yes. I have verified that it looks same as your screenshot

[Jenefer-Monroe]

ok do you have a specific item that is marked deleted that should not be?
If so, please note the "... deleted from inventory on" date

And go see if its the same date as the last run of CLEANUP - Admin | Sync Template v4 (Check Deleted)

[rajamanickamg2]

Yes. Thats what I have mentioned earlier this workflow name"Admin | Audit Logs | Sync Audit Logs `(V2)" mentioned deleted in the inventory table .

[Jenefer-Monroe]

1. Does this coincide with a running of CLEANUP - Admin | Sync Template v4 (Check Deleted)
2. Are there other examples of flows marked deleted that are not really deleted? Or is this a one off?

[Jenefer-Monroe]

closing out as no further action for starter kit team