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Video fails to play in browsers #1377

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Copyrght opened this issue Jan 4, 2025 · 2 comments
Open

Video fails to play in browsers #1377

Copyrght opened this issue Jan 4, 2025 · 2 comments

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@Copyrght
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Copyrght commented Jan 4, 2025

Describe the bug

I use nextcloud about couple of mounth, and install memories. I like it, because it can play video in browser without problem (unlike of photo app). Now when i upload my new videos it fails to play with error:

VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) The media could not be loaded, either because the server or network failed or because the format is not supported.

All my videos are from my iphone 11 pro max with 4k 60fps settings (hevc, mov). I didnt change any settings, all my half year old videos (and oldest) plays without problem, but new uploaded fails to play on any browsers. Only one thing is changed - i update phone from ios 17 to ios 18, but in meta data i dont see any difference

Steps To Reproduce

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Platform

- OS: iOS
- Browser: Chrome, Edge, Safari, Opera
- Memories Version: 7.4.1
- Nextcloud Version: 30.0.4
- PHP Version: 8.2.27

Screenshots

1

Additional context

This issue have no errors in nextcloud log

@Copyrght Copyrght added the needs triage To be triaged label Jan 4, 2025
@pulsejet
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pulsejet commented Jan 4, 2025

These videos are likely HEVC, which the browser doesn't support. You just need to configure transcoding correctly.

@pulsejet pulsejet removed the needs triage To be triaged label Jan 4, 2025
@Copyrght
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Copyrght commented Jan 6, 2025

It must works with hw acceleration in browser. Got to work it only in vivaldi, but without sound.. probably something changes in ios18, will be search for myself about it. Sorry for opening issue. Thanks anyway!

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