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Missing Step in Form Process for "ConnectAccountOnboarding" component #141

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Israeltheminer opened this issue Dec 26, 2024 · 4 comments
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@Israeltheminer
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Israeltheminer commented Dec 26, 2024

While using the ConnectAccountOnboarding component for onboarding, the 'ID verification' step is initially omitted from the form. After completing all steps, an error appears stating a 'Incomplete.' Upon retrying, the previously missing step is included and remains present in subsequent attempts. This inconsistency causes confusion and disrupts the user flow.

Steps to Reproduce:

  • Open the [specific form or onboarding process].
  • Complete all visible steps.
  • Submit the form.
  • Observe the error indicating a missing stage.
  • Edit the form.
  • Notice that the previously missing step is now included in the form.

Screenshots:

  1. Initial form missing the step:
image
  1. Error after completing all visible steps:
image
  1. Form after retry, including the missing step
image
@Israeltheminer
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Additional Info:

collectionOptions={{
fields: 'eventually_due',
futureRequirements: 'include',
}}

@jorgea-stripe
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Hello, I believe this is a testmode only issue. CH accounts don't require id_number (like SSN in the US) so in testmode, you can't enter the "000000000" string that normally bypasses identity verification failures. I am assuming your issue is in testmode only, correct?

@Israeltheminer
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Yes it is, thanks 👍🏾

@jorgea-stripe
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Unfortunately there's a few countries that run into this in testmode, sorry for the confusion!

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