Fix open app

[janicduplessis]

Explanation of Change

If the call to openApp gets interrupted or fails for some reason, the app stays stuck in a loading state. This fixes is by saving a state in Onyx to check if the app successfully loaded previously, and if it didn't we call openApp instead of reconnectApp.

Before:

Screen.Recording.2025-02-08.at.16.27.25.mov

After:

Screen.Recording.2025-02-08.at.15.55.14.mov

The easiest way to reproduce the issue is to interrupt the openApp call by reloading the page right after clearing the storage, it doesn't lead to the exact same state that we see in FullStory since no messages are loaded, but it is the same issue.

I was also able to reproduce the exact state I saw some users in on FullStory where their concierge chat only displays the first message. This state is harder to reproduce and I don't have a recording of it sadly. I was able to reproduce this state by interrupting the openApp when creating a new account, right at the same time as we display the onboarding (I am now blocked from creating new accounts because I made too many so I am not able to try again to get a recording of it).

Fixed Issues

$
PROPOSAL:

Tests

• Verify that no errors appear in the JS console
• Use the following steps to get the account in a bugged state and check that this fixes it

Simple repro

This is probably not what users do, but it does trigger the same bug.

1. Log into the app
2. Go to Settings -> Troubleshoot -> Clear cache and restart
3. As soon as you confirm the reload, reload the page (cmd + R)
4. Go to chats and see the app stuck in a loading state

Exact repro (optional)

This one is pretty difficult to reproduce, but matches what we are seeing in FullStory. I recommend opening chrome devtools in the network tab and use throttling "3G" to make it easier.

1. Create a new account
2. As soon as the onboarding appears, close the tab
3. Reopen the tab and see only the first message on concierge chat loaded

Offline tests

QA Steps

Same as tests

PR Author Checklist

• I linked the correct issue in the ### Fixed Issues section above
• I wrote clear testing steps that cover the changes made in this PR
  • I added steps for local testing in the Tests section
  • I added steps for the expected offline behavior in the Offline steps section
  • I added steps for Staging and/or Production testing in the QA steps section
  • I added steps to cover failure scenarios (i.e. verify an input displays the correct error message if the entered data is not correct)
  • I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
  • I tested this PR with a High Traffic account against the staging or production API to ensure there are no regressions (e.g. long loading states that impact usability).
• I included screenshots or videos for tests on all platforms
• I ran the tests on all platforms & verified they passed on:
  • Android: Native
  • Android: mWeb Chrome
  • iOS: Native
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop
• I verified there are no console errors (if there's a console error not related to the PR, report it or open an issue for it to be fixed)
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  • I verified that any callback methods that were added or modified are named for what the method does and never what callback they handle (i.e. toggleReport and not onIconClick)
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    • If any non-english text was added/modified, I used JaimeGPT to get English > Spanish translation. I then posted it in #expensify-open-source and it was approved by an internal Expensify engineer. Link to Slack message:
  • I verified all numbers, amounts, dates and phone numbers shown in the product are using the localization methods
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• I tested other components that can be impacted by my changes (i.e. if the PR modifies a shared library or component like Avatar, I verified the components using Avatar are working as expected)
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• I verified that if a function's arguments changed that all usages have also been updated correctly
• If any new file was added I verified that:
  • The file has a description of what it does and/or why is needed at the top of the file if the code is not self explanatory
• If a new CSS style is added I verified that:
  • A similar style doesn't already exist
  • The style can't be created with an existing StyleUtils function (i.e. StyleUtils.getBackgroundAndBorderStyle(theme.componentBG))
• If the PR modifies code that runs when editing or sending messages, I tested and verified there is no unexpected behavior for all supported markdown - URLs, single line code, code blocks, quotes, headings, bold, strikethrough, and italic.
• If the PR modifies a generic component, I tested and verified that those changes do not break usages of that component in the rest of the App (i.e. if a shared library or component like Avatar is modified, I verified that Avatar is working as expected in all cases)
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• If the PR modifies the UI (e.g. new buttons, new UI components, changing the padding/spacing/sizing, moving components, etc) or modifies the form input styles:
  • I verified that all the inputs inside a form are aligned with each other.
  • I added Design label and/or tagged @Expensify/design so the design team can review the changes.
• If a new page is added, I verified it's using the ScrollView component to make it scrollable when more elements are added to the page.
• I added unit tests for any new feature or bug fix in this PR to help automatically prevent regressions in this user flow.
• If the main branch was merged into this PR after a review, I tested again and verified the outcome was still expected according to the Test steps.

Screenshots/Videos

Android: Native

Screen.Recording.2025-02-08.at.17.43.01.mov

Android: mWeb Chrome

Screen.Recording.2025-02-08.at.17.27.16.mov

iOS: Native

Screen.Recording.2025-02-08.at.17.29.08.mov

iOS: mWeb Safari

Screen.Recording.2025-02-08.at.17.20.58.mov

MacOS: Chrome / Safari

Screen.Recording.2025-02-08.at.15.55.14.mov

MacOS: Desktop

Screen.Recording.2025-02-08.at.16.53.40.mov

[melvin-bot]

@mjasikowski Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]