GoobyDesk

Simple, Lightweight, Databaseless Service Desk for Home Labbers, Families, and One Man MSPs.

Current Version: v0.3.0

GoobyDesk Repo Wiki & Production Deployment Guide you can find information on my code standards, my variables, and other data I think is important for an open source project to be successful after the creator moves on.

What is GoobyDesk

• GoobyDesk is a Python3, Flask-based web application.
  • By default, the Flask app will run at http://127.0.0.1:5000 during local development.
  • Production instances should be ran behind a Python3 WSGI server such as Gunicorn.
  • Production Gunicorn instances should be ran behind a Reverse Proxy such as Caddy.
• Mobile-friendly landing page with lightweight ticket submission.
  • Requestor Name
  • Requestor Contact Email
  • Ticket Subject/Title
  • Ticket Message
  • Ticket Category
    • Request
    • Incident
    • Maintenance
    • Change
    • Access
• New Ticket Created confirmation emails are sent from an inbox defined in a DOTENV file.
• New Ticket Created confirmation emails are based on a clean HTML5 Jinja template that can be easily customized.
• User email replies are appended to the ticket notes.
• Technician Dashboard where logged in users can view Open Tickets and Close them.
  • Support for multiple technicians.
  • Closed Tickets are hidden by default.

Goals and Roadmap to Production v1.0

• File locking and retry support on Windows
• Implement standardized /var/log/goobydesk logging.

Linux Project Setup

python3 -m venv venv
source venv/bin/activate
pip install -r requirements.txt
python3 ./app.py

CTRL+C to break. deactivate to clean up.

Windows Project Setup

python -m venv venv
venv\Scripts\activate
pip install -r requirements.txt
python app.py

CTRL+C to break. deactivate to clean up.

Screenshots

Landing Page

Login

Dashboard

Confirmation Email Template

Ticket Commander