Helpy is a modern help desk platform written in Ruby on Rails and released under the MIT license. The goal of Helpy is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
Helpy is licensed under the MIT license, and is an open-core project. This means that the core functionality is 100% open source and fully hackable or even re-sellable under the MIT license. See the features comparison below to understand what is included.
Helpy is a large system and cannot exist purely as a hobby project. If you use it in a money generating capacity, it makes good sense to support the project financially or by becoming an official sponsor or supporter.
https://www.patreon.com/helpyio
Helpy is an integrated support solution- combining and leveraging synergies between support ticketing, Knowledgebase and a public community. Each feature is optional however, and can be easily disabled.
- Multichannel ticketing: Integrated with inbound email via Sendgrid, Mandrill, Mailgun, etc.
- Knowledgebase: Full text searchable and SEO optimized to help users answer questions before they contact you.
- Mobile-friendly: Support requests come at all times, and Helpy works on all devices out of the box so you can delight customers with prompt answers, from anywhere and at anytime!
- Community Support Forums: Customers and Agents can both answer questions in a publicly accessible forum, and vote both threads and replies up or down accordingly.
- Embed Widget: Helpy Includes a lightweight javascript widget that allows your users to contact you from just about anywhere.
- Multi-lingual: Helpy is fully multi-lingual and can provide support in multiple languages at the same time. Currently the app includes translations for 19 languages and is easy to translate.
- Themeable: Customize the look and functionality of your Helpy without disturbing the underlying system that makes it all work. Helpy comes with two additional themes, and we hope to add more and get more from the community as time goes on.
- Sends HTML email: Responses to customers can include html, emojis and attachments.
- Customizable: Set colors to match your brand both on the helpcenter, and in the ticketing UI.
- GDPR Compliant: Comply with GDPR right to be forgotten requests by deleting users and their history, or by anonymizing them.
Install Helpy on your Local System
Although not required, installing locally is highly recommended and will make it easier for you to customize things like settings, colors and logos to match your site identity. To begin, clone Helpy from the official repo to your local system:
git clone https://github.com/helpyio/helpy.git
Configure Basic Settings
There is a settings option in the admin panel to set up things like i18n, system names, colors, the embeddable widget, etc. There is a full guide to getting set up at: Configuring Your Helpy Settings
Support Multiple Languages (optional)
Helpy includes support for Multilingual help sites, and multi-language knowledgebase articles. This page explains how to enable Helpy's international capabilities and provides an overview of what functionality this adds to Helpy: How To Set Up A Multilingual Helpy Support Knowledgebase
Set up your Helpy to send and receive email (optional)
Helpy has the ability to receive email at your support email addresses and import the messages as tickets in the web interface. Whenever you or the user replies to the email thread, Helpy captures the discussion and sends out messages accordingly. Follow the tutorial on Setting Up Your Helpy Installation To Send And Receive Email to set this up.
Configure oAuth (optional)
Helpy supports Omniauth login capabilities. This means you can allow your support users to sign in with a single click via any Omniauth provider- ie. Facebook, Twitter, Gmail, or many others. Read Setting Up Oauth For Your Helpy to see how.
Helpy was designed to run on modern cloud providers, although it should work on any linux based system. There is a full guide to installing Helpy in the wiki: https://github.com/helpyio/helpy/wiki
MY Requirements are:
- Ruby 2.5.1
- Rails 4.2.x
- Postgres
- Passenger
Helpy leverages two external services to help out:
- an email provider like Sendgrid
- Google Analytics for stats (optional)
Apr 18 - first pull
Copyright 2016-2020, Helpy.io, LLC, Scott Miller and Contributors. Helpy Core is released under the MIT open source license. Please contribute back any enhancements you make. Also, I would appreciate if you kept the "powered by Helpy" blurb in the footer. This helps me keep track of how many are using Helpy.
scaffold CcssMaths rake db:migrate => create DB table import csv data with navicat scaffold CosmicLesson CosmicActivity
/bin/zsh --login -c "bash -c '/Users/kaymo/.rvm/bin/rvm ruby-2.5.1 do rake '"'"'db:migrate'"'"''" added 3 gems for slugs and breadcrumps and meta tags! will use : lesson_seok_slugged/activity_seok/activity_title_slugged lesson_seok_slugged/lesson_title_slugged need to have cosmic_id for lessons and activity types 1- observe 2- experiment 3- create 4- explore 5- focus view with ror - create a route create standard_parts and standard_accents including FK and relationships display how lessons map for one cluster start to populate for lesson #2...
route: cosmic_reports/standard_parts module cosmic_reports
- standard_parts using scenic gem https://github.com/scenic-views/scenic You can use replace_view to generate a CREATE OR REPLACE VIEW SQL statement.
rails generate scenic:view standard_parts it will create v02 of the sql and v2 of the migration ->then edit the migration: modify the migration with : update_view changed to replace_view ->then edit the sql query as well... then db:migrate and all is ready to work. do not change the design of the view for changes -> delete migration v01.sql db view and sql in schema redo; rails generate scenic:view standard_parts change/edit the .sql file then do rake db:migrate 2) standard_accents 3) Lesson mapping