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Issue triage (CoE Starter Kit)

Manuela Pichler edited this page Apr 14, 2023 · 16 revisions

Please check out our documentation:

Below are some frequent questions that are raised on GitHub, and the guidance provided should help you resolve those issues:

Setup Wizard issues

Can't open setup wizard: It looks like this app isn't compliant with the latest data loss prevention policies.

We've added the PowerQuery connector with the latest release, so you'll have to update your DLP policy to include that. Note, you can always find our latest required DLP requirements in our documentation: https://learn.microsoft.com/en-us/power-platform/guidance/coe/setup#validate-data-loss-prevention-dlp-policies

Audit Log issues

Audit Log connector not working after upgrade

The custom connector needs to be updated after an upgrade to use the connection again. See detailed walkthrough:

Audit Log connector authentication failed

The default identity provider for setting up a custom connector has changed from Azure Active Directory to Generic Oauth2 and needs to be changed when updating the security tab, see details here: https://github.com/microsoft/coe-starter-kit/issues/4808

Issue upgrading to the latest version

If an upgrade from a version over 3 months ago failed: I'm afraid we cannot assist with upgrade problems of this age / complexity as there are just too many specifics and unknowns of how you got into this state. We recommend upgrading at least every 3 months, see installing updates. That is how far back we test as well.

If all you are using us for is inventory, then we recommend you start from a clean environment.

If you are using us for more than that, you may need to hire a partner to manually clean up the state of the environment. You can find some via you can find them via AppSource

Some people have cleaned themselves from this state by manually cleaning out errored references listed for example, if they are familiar enough with Power Platform.

Others have overcome it with a classic overwrite upgrade.

Can't turn on flow with "Attribute 'value' was not found for environment variable 'admin_....'

This means you missed to set an environment variable. You can set the environment variable by opening the CoE Admin Command Center and navigating to the Environment variables screen and updating from there

Connection issues (can't turn on flow, flow fails to run)

Usually an issue like this - either flow run fails or flow can't be turned on. This can happen when there's different people using the kit, e.g. one imported it, the other one turns on the flows and connection references get mixed up. image

Can you please try going to the Default Solution > Connection references > Filter to the connector that's failing > click on it > make sure they have the user there that you're trying to turn on the flow with image

Why is a Power Automate License required?

A Power Automate license has always been required to run the CoE kit.

The CoE kit contains flows that run in context of Power Apps (for which a Power Apps license is sufficient), but most of the flows run standalone outside of the context of Power Apps thus a standalone license is required. Some of this may not be enforced in the product, e.g. you will be able to turn on a standalone flow if you only have a Power Apps license but it doesn't follow our license guidance, see here the Power Apps use rights only include execution of cloud flows within the app context image

Before the setup wizard, you likely just turned on the flows with your Power Apps license as the above guidance is not enforced today.

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